FAQ & Site Info
Any unopened CPAP or Bi-level machine, mask, or accessory may be returned.
Bedding products such as, bed pillows, pillow cases, mattress covers, etc. cannot be returned. Opened items are not returnable.
CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers cannot be returned once the secure seal has been opened.
We will accept returns on most unopened product within 30 days of the original ship date. Once you receive a RA number, your items must be returned within 14 days.
If you believe that your purchase was damaged in transit, contact us for troubleshooting. An RA number will be issued and the item will be replaced if necessary.
If you believe that your purchase has a manufacturer defect, contact us for troubleshooting. An RA number will be issued and the item will be replaced if necessary.
You can request a RA number by emailing firstname.lastname@example.org.
CPAPAmerica.com Attn. Returns Department 943 Kings Highway Suite 503 West Deptford, New Jersey 08066
Once your return is received, we will issue a credit to the original form of payment. Please allow up to 2 weeks for your credit to be issued.
We cannot refund shipping costs. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued.